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1 . Are all products of Jaypee covered by the warranty?

Yes, all Jaypee products come with a one-year warranty against any manufacturing damage. Only the spare part will be replaced in case of a malfunctioning spare part. A product invoice is necessary to avail of any replacement, refund, or warranty claim. 
If you encounter any issues with your payment or product, you can contact Jaypee's customer support at info@jaypeeplusindia.com or customercare@jaypeeplusindia.com, or call 1800212959595 for assistance. 

2 . What if I do not receive an order confirmation email or delivery notification? 

Please ensure the email address is correct and check your spam folder to ensure the emails have not been directed there. 

3 . What if my transaction fails and my card/account is charged?

If a transaction fails and your card/account is not charged, you can safely try to make the payment again without worrying about being charged twice. However, if your account has been debited after a payment failure, the amount is normally rolled back to your bank account within 7 business days. If the refund doesn't happen within that time, you can contact Jaypee's customer care at customercare@jaypeeplusindia.com or call 1800212959595 for assistance and updates.

4 . How safe is it to use my credit card on the website?

Jaypee ensures the safety of online transactions. All payments are processed through a certified third-party payment gateway. They do not store customer payment information on our servers or use it for any other purposes.

5 . What payment options are available on Jaypee?

Jaypee accepts all major credit cards (American Express, MasterCard, Visa, etc.), debit cards issued by major banks, and online banking options from major banks in India. They also accept UPI and wallet payments. Payments are processed through a certified third-party payment gateway. Cash on Delivery option is also available, and payment is collected by our delivery partner, Shadow Fax.

6 . Are Jaypee products safe to use?

Yes, Jaypee is an ISO 9001 certified manufacturer and Sedex 4 pillar socially compliant. All Jaypee products are made from high-quality materials and are safe to use. They are food-safe, BPA-free, and recyclable, thus contributing to environmental protection.

7 . Where can I buy products of Jaypee?

Jaypee products are available at all leading retailers and through our e-commerce website, www.jaypeeplus.com. You can also find our products on various leading online marketplaces. To locate a specific store, please visit the store locator page on our website.

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